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USA,CAN:1-888-669-4439 UK:0044-808-134-9887

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Exchange Policy

How to Exchange

Only eligible wigs can be exchanged. When you want to exchange the wig, please contact us first about the problem you met, we will try our best to solve it. If your problem can’t be solved without exchange, we will be happy to accept it and add your name in our exchange system. You can then send the item back to the address on the original shipment. Exchange without contacting will be charged 10% handling fee.

Exchange Policy

1. If you are not happy with the wig, you can exchange the eligible item for FREE!  Lacewigsbuy.com will waive the return shipping charges (10 dollars) for the first time. If you need to exchange the eligible item twice or above, all other extra fees including postages are on you. Our postage and handling is about $20-$30.

2. The same shipping information and shipping method submitted with your original order will apply for your exchange order, unless specified.

3. Any balance remaining after your exchange will be refunded to the PayPal account submitted with your original order.

Expedite the Exchange Process (Cross-ship)

Need your exchange product now?  Place a new order online or email [email protected] . We will ship your new product without delay if you agree to have the new purchase paid with PayPal. Indicate the new order number on the Exchange Request Form and when we receive and process the eligible returned product, we'll issue a refund without restocking fees.

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